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To set up a Call line, in the Groups admin center, expand, select, and then select. Type a name for the Call line in package at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to add a resource account for this Call queue.

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Select the button next to the resource account you desire to designate to this Call queue. At the bottom of the pane, select the button. If you need to develop a resource account: Under, select the button to include a resource represent this Call line. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call is provided to them. Enter a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, select the button. Representatives see the resource account name when they get an inbound call.

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Appoint outbound caller ID numbers for the agents by specifying one or more resource accounts with a telephone number. Representatives can choose which outbound caller ID number to use with each outgoing call they make. Within the Calls App, agents can use their Call Line (CQ)/ Auto Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow representatives to use for outgoing caller ID functions. Select the button next to the resource account with an assigned telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed telephone number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Key in a detailed. Representatives see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you've developed this new resource account for calling ID, you'll still need to: Choose a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you've chosen a language, select the button at the bottom of the page. Define if you wish to play a welcoming to callers when they arrive in the queue.

The uploaded recording can be no bigger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text needs to be entered in the language chosen for the Call line.

Groups offers default music to callers while they are on hold in a queue. The default music supplied in Groups Call lines is without any royalties payable by your company. If you desire to play a particular audio file, pick and upload an MP3, WAV, or WMA file. Note You are responsible for separately clearing and securing all essential rights and approvals to use any music or audio file with your Microsoft Teams service, which may include intellectual home and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all appropriate rights holders, which may consist of artists, actors, entertainers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other celebrations who own, manage or license the music copyrights, sound effects, audio and other intellectual residential or commercial property rights.

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Evaluation the requirements for including agents to a Call queue. You can include up to 200 agents through a Groups channel. You need to be a member of the group or the creator or owner of the channel to add a channel to the queue. To utilize a Teams channel to handle the queue: Select the radio button and choose (overflow call handling).

Select the channel that you want to utilize (just basic channels are fully supported) and select. The following customers are supported when utilizing a Groups channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you use this option, it can take up to 24 hours for the Call line to be fully functional.

You can amount to 20 representatives separately and approximately 200 agents through groups. If you wish to add private users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, select, and after that select. To to the line: Select, look for the group, select, and then choose.

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Keep in mind New users contributed to a group can take up to 8 hours for their very first call to arrive. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as agents to the Call line. Crucial Known problem: Assigning personal channels to Call lines When utilizing a private channel calls will be dispersed to all members of the team even if the personal channel just has a subset of group members.

decreases the amount of time it takes for a caller to be linked to an agent after the agent accepts the call. For conference mode to work, representatives in the Call line should use one of the following clients: The current version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Groups, Just mode. Agents who do not satisfy the requirements aren't included in the call routing list. We suggest enabling conference mode for your Call queues if your representatives are utilizing suitable customers (overflow virtual receptionist). Tip Setting to is the advised setting. overflow answering service. Once you've selected your call responding to alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is required if Teams users need to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in line for up to 2 seconds when very first signing up with the call.

If you need to utilize Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the representatives, the mix of and isn't supported. If you need to utilize, choose,, or as the.

When utilizing and when there are less employs queue than readily available agents, just the very first 2 longest idle agents will be presented with calls from the queue. When utilizing, there might be times when an agent receives a call from the queue soon after becoming unavailable, or a short delay in receiving a call from the line after becoming available.